Customer Success Manager
Job Summary
Driving customer value realization, the full-time Customer Success Manager will ensure clients achieve success outcomes, manage retention efforts, and identify expansion opportunities while working remotely in Canada.
Key responsibilities
- Ensure customers achieve defined success outcomes and drive product adoption
- Own renewal readiness, conduct business reviews, and mitigate churn risks
- Identify expansion opportunities and partner with Sales on upsell execution
Required qualifications
- Relevant experience and demonstrated capability appropriate to the scope and level of the role
- Experience in SaaS, ERP, or Microsoft Dynamics 365 Business Central is beneficial
- Strong communication, collaboration, and accountability for results
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,560 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
