Customer Success Manager
Job Summary
To support a pioneering team in the industrial equipment and commercial field service industry, the full-time Customer Success Manager will ensure customer value realization, drive product adoption, and manage retention while working remotely across the United States and Canada.
Key responsibilities
- Ensure customers achieve defined success outcomes and drive product adoption
- Own renewal readiness, mitigate churn risks, and conduct business reviews
- Identify expansion opportunities and partner with Sales on upsell execution
Required qualifications
- Relevant experience appropriate to the scope and level of the role
- Experience in SaaS, ERP, or Microsoft Dynamics 365 Business Central is beneficial
- Strong collaboration and accountability for results
Complete Job Description
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