Customer Success Manager

Job Summary

Supporting day-to-day client operations, the full-time remote Customer Success Manager will manage assigned client accounts, assist with onboarding tasks, and monitor client usage to drive satisfaction and retention.

Key responsibilities

• Manage day-to-day client account operations and serve as a point of contact for routine inquiries
• Assist in executing the client engagement model, including onboarding and status updates
• Monitor client usage and identify early signs of risk or opportunity for the Customer Success team

Required qualifications

• 1-2 years of professional experience in a customer-facing role or relevant internship experience
• Familiarity with digital marketing concepts and eagerness to build expertise on the job
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Comfort with data and ability to summarize reports in clear language
• Bachelor's degree or equivalent practical experience