Customer Success Manager

Job Summary

Owning the health and retention of a portfolio of provider accounts, the full-time remote Customer Success Manager will drive account health, manage complex issues, and collaborate with cross-functional teams to ensure client satisfaction and program value.

Key Responsibilities

• Manage account health and retention, ensuring early identification of risks and transitioning accounts to long-term agreements
• Serve as the senior point of contact for providers, resolving escalated issues and providing proactive clinical insights
• Collaborate with Customer Growth and other teams to maintain strong client relationships and facilitate smooth handoffs

Required Qualifications

• Three or more years in Customer Success, client services, or account management in a multi-client environment
• Proven track record of managing account relationships and improving retention
• Strong project management and de-escalation skills, with a willingness to personally handle challenging accounts
• Clinically literate and comfortable discussing clinical outcomes with healthcare providers
• High AI fluency, with active use of AI tools in professional workflows