Customer Success Manager
Job Summary
Managing a portfolio of large global clients, the full-time remote Customer Success Manager will act as a strategic advisor to drive product adoption and deliver measurable business outcomes in the boutique fitness industry.
Key Responsibilities
- Develop and execute strategic customer success plans while establishing executive-level relationships and presenting performance insights through Executive Business Reviews (EBRs)
- Monitor customer satisfaction and health metrics, proactively mitigating churn risks and identifying opportunities for revenue expansion
- Collaborate cross-functionally with internal teams to represent the voice of the customer and influence product roadmap for continuous improvement
Required Qualifications
- 5+ years of experience in Customer Success or Account Management within a SaaS or technology company, preferably with enterprise clients
- Direct experience or deep understanding of the fitness industry, particularly in boutique fitness operations or software
- Proven track record of managing and growing large customer accounts, including executive engagement and renewal ownership
- Strong ability to translate customer goals into actionable plans that deliver measurable value
- Proficiency with CRM systems (Salesforce preferred) and the Microsoft Office Suite
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,620 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
