Customer Success Manager
Job Summary
To support customer success in advertising, the full-time remote Customer Success Manager will manage a portfolio of clients, guiding onboarding, adoption, and campaign success while ensuring measurable value from their advertising programs.
Key responsibilities
- Own post-sale success for a portfolio of advertising customers, establishing clear goals and success plans
- Advise customers on audience strategy, campaign structure, and optimization to drive adoption of advertising capabilities
- Monitor campaign performance and deliver insights, recommendations, and narratives to customers while identifying expansion opportunities
Required qualifications
- 5+ years of customer-facing experience in Customer Success, account management, or related post-sale roles within SaaS, adtech, or martech
- 3+ years of hands-on experience with digital or programmatic advertising campaigns
- Strong understanding of campaign planning, audience strategy, and advertising KPIs
- Ability to build trusted relationships with stakeholders and connect platform usage to business outcomes
- Analytical mindset with experience turning data into insights and customer-ready narratives
Complete Job Description
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