Customer Success Manager

Job Summary

To support customer success initiatives, the full-time remote Customer Success Manager will manage a portfolio of clients, ensuring they derive maximum value from Workday Adaptive Planning solutions through regular engagement and strategic guidance.

Key responsibilities

• Advocate for customers by driving product adoption, identifying growth opportunities, and quantifying value derived from solutions
• Collaborate with internal teams, including Sales and Services, to enhance the customer experience and support their journey effectively
• Conduct regular checkpoints with customers to assess their progress and ensure retention and satisfaction

Required qualifications

• 8+ years of experience in a Customer Success or Account Management role, preferably in a SaaS or technology environment
• Experience with CRM systems such as Salesforce or Gainsight for summarizing customer interactions
• Strong understanding of FP&A processes across diverse customer levels
• Proven ability to build relationships with customers and internal stakeholders, especially at the Executive level
• Demonstrated experience in business transformation and customer advocacy