Customer Success Manager
Job Summary
Working remotely, the full-time Customer Success Manager will provide expert post-sale support for clients, managing inquiries related to content syndication, display advertising, and data services while collaborating closely with sales and operations teams.
Key responsibilities
- Serve as the primary resource for internal and external clients regarding account details and support
- Collaborate with operations teams to deliver customer insights and ensure effective support
- Identify and escalate urgent issues arising from customer or internal inquiries throughout campaign stages
Required qualifications
- 5+ years of experience in customer support, preferably in demand generation or database marketing
- Proficiency in Salesforce, Qlik, and other SaaS platforms
- Strong understanding of database products and services
- Ability to work independently and adapt to changing environments
- Exceptional written and verbal communication skills
Complete Job Description
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