Customer Success Manager
Job Summary
As a full-time remote Customer Success Manager for the Guided segment, the successful candidate will manage a portfolio of approximately 30 enterprise accounts across the US West Coast, guiding customers through onboarding, adoption, and renewal processes while driving measurable business outcomes and revenue growth.
Key responsibilities
- Own a portfolio of enterprise customers, acting as the primary post-sales partner throughout their lifecycle
- Lead customer kickoffs and success planning, aligning stakeholders on goals and measurable outcomes
- Monitor customer health and product usage to proactively identify risks and drive resolution across teams
Required qualifications
- Experience managing a portfolio of enterprise SaaS customers, including onboarding and stakeholder alignment
- Technical fluency to engage with IT and engineering stakeholders on relevant topics
- Proven track record of supporting renewals and driving retention and growth outcomes
- Ability to translate product usage into measurable business outcomes and ROI narratives
- Strong operational skills to manage competing priorities and maintain stakeholder alignment
Complete Job Description
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