Customer Success Manager
Job Summary
Managing a portfolio of strategic mid-market customers across EMEA & APAC, the full-time remote Customer Success Manager will drive retention, oversee the renewal process, and collaborate on growth initiatives to ensure customers achieve measurable business value from the solutions.
Key responsibilities
- Lead the renewal lifecycle and maintain accurate revenue forecasts for assigned accounts
- Develop and execute Success Plans aligned with customer objectives and lifecycle milestones
- Proactively monitor product usage and adoption to identify risks and drive best practices for renewal and expansion
Required qualifications
- 5+ years in a post-sale Customer Success or Account Management role within B2B SaaS
- Experience with high-value renewals, expansion revenue, and contract negotiations
- Working knowledge of software sales and subscription models
- Familiarity with IT infrastructure solutions, particularly Remote Desktop Services, Citrix, and/or VMWare
- Analytical mindset with the ability to analyze data and define actionable insights
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,110 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
