Customer Success Manager
Job Summary
Driving customer success in a fast-paced startup environment, the full-time remote Customer Success Manager will own the post-sales journey, ensuring clients achieve measurable outcomes and ROI while collaborating cross-functionally to troubleshoot and optimize deployments.
Key responsibilities
- Own the post-sales journey, ensuring quick launches and quantifiable KPIs for customers
- Partner with engineers to troubleshoot issues and accelerate resolutions for customer success
- Educate customers on best practices and identify growth opportunities for expansion
Required qualifications
- 5+ years in technical customer-facing roles such as TAM, CSM, or Deployment Strategist
- Experience with API and integration, including reading/writing REST/JSON and SQL querying
- Skilled in escalation and incident management, guiding stakeholders through complex issues
- High emotional intelligence with a strong focus on customer advocacy and trust-building
- Proven success in cross-functional collaboration with Sales and Engineering teams
Complete Job Description
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