Customer Success Manager
Job Summary
Leading a growing Customer Success team, the full-time Manager, Customer Success will coach and develop CSMs across North America and LATAM, focusing on customer adoption, value realization, and team performance in a remote environment.
Key responsibilities
- Manage and coach CSMs through regular 1:1s, account reviews, and feedback practices
- Define best practices for CSM operations, including success plans and escalation paths
- Drive customer outcomes by ensuring adoption, usage, and health across accounts
Required qualifications
- 5+ years in Customer Success at a B2B SaaS company, with 2+ years in a management role
- Proven track record of coaching CSMs and promoting team members into advanced roles
- Experience managing mid-market and enterprise accounts with executive-level relationships
- Strong analytical skills using data to guide team priorities and actions
- Familiarity with technical products and comfort engaging with technical buyers
Complete Job Description
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