Customer Success Manager

Job Summary

As a full-time remote Scaled Customer Success Manager, the successful candidate will manage a shared portfolio of small and mid-size businesses, focusing on retention, expansion, and renewals through data-driven success plans and proactive customer engagement.

Key responsibilities:

• Own and manage a shared book of SMB customers, leveraging data to drive outcomes
• Achieve revenue and retention goals by reducing churn and identifying upsell/cross-sell opportunities
• Conduct training sessions and webinars to ensure customers are effectively utilizing products and best practices

Required qualifications:

• Experience in customer-facing, revenue-tied roles such as customer success or account management
• Proven track record of meeting performance targets in a proactive, results-oriented manner
• Ability to analyze data to diagnose issues and make balanced recommendations
• Basic understanding of financial reports and familiarity with accounting systems like QuickBooks or NetSuite
• Strong communication skills with the ability to build rapport and effectively present to groups