Customer Success Manager
Job Summary
Owning a defined portfolio of client accounts, the full-time Customer Success Manager will focus on retention and product adoption while serving as the primary point of contact for clients in a remote capacity.
Key Responsibilities
- Manage client relationships by building trust and executing account plans to drive value realization
- Support retention outcomes by monitoring account health, addressing client concerns, and facilitating renewals
- Drive product adoption through onboarding, training, and ongoing engagement while collaborating with cross-functional teams
Required Qualifications
- Experience in customer success, account management, or a client-facing role within software or subscription-based industries
- Fluency in French and English; additional languages are a bonus
- Strong relationship-building and communication skills
- Analytical mindset with experience using data to identify risks and opportunities
- Familiarity with CRM tools, preferably Salesforce, and customer health scoring frameworks
Complete Job Description
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