Customer Success Manager
Job Summary
To ensure customer success and account growth, the full-time Customer Success Manager will build strong relationships with clients, maximize their use of Busuu's services, and implement engagement strategies while working remotely or from various locations in Spain and the UK.
Key responsibilities
- Build strong and long-term relationships with clients to ensure they achieve business results
- Onboard new clients and develop strategies to improve client experience and retention
- Collaborate with sales and product teams to translate business needs into solutions for customers
Required qualifications
- 3+ years of experience in Customer Success, Client Relationship, or Account Management in a technology or SaaS environment
- Fluency in French and English
- Entrepreneurial mindset focused on client needs and solutions
- Experience working with enterprise-sized clients in a SaaS model
- Ability to analyze and present client data effectively
Complete Job Description
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