Customer Success Manager
Job Summary
Focused on driving measurable business outcomes, the full-time remote Customer Success Manager will manage a portfolio of enterprise customers, ensuring adoption, retention, and renewal readiness while identifying cross-sell and up-sell opportunities.
Key responsibilities
- Own customer outcomes across a defined portfolio, focusing on retention, adoption, and renewal management
- Lead the customer lifecycle from onboarding through renewal, utilizing success planning and health management practices
- Build and maintain relationships with key stakeholders across various departments to enhance customer security posture and reduce risk exposure
Required qualifications
- 4+ years of relevant customer-facing experience in enterprise SaaS, cybersecurity, or consulting
- Demonstrated ownership of enterprise customer relationships and measurable outcomes
- Working knowledge of security operations, insider risk, and data protection
- Bachelor's degree in a related field or equivalent experience in technology or customer leadership
- Experience with customer-success platforms or CRM systems is a plus
Complete Job Description
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