Customer Success Manager
Job Summary
Leading a team of Customer Success Specialists, the full-time remote Manager, Customer Success will oversee onboarding, account health management, and payment volume growth while ensuring high-quality interactions and compliance within a financial solutions initiative.
Key responsibilities
- Lead, coach, and develop Customer Success Managers through regular performance reviews and targeted improvement plans
- Ensure interaction quality and case-routing precision while collaborating with partner teams and stakeholders
- Monitor portfolio coverage and customer activation milestones, translating operational data into coaching interventions
Required qualifications
- 3 to 5 years of experience in leading customer success or account management professionals in a complex environment
- Strong background in payments processing, banking, or fintech preferred
- Proven expertise in conversation intelligence review and structured performance management
- Demonstrated ability to guide teams through consultative discovery and portfolio expansion
Complete Job Description
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