Customer Success Manager
Job Summary
To support a growing SaaS company, the full-time Customer Success Manager will manage post-sale customer relationships, focusing on renewals, account expansion, and long-term retention while working remotely.
Key responsibilities
- Own the full customer lifecycle post-sale, including onboarding, account development, and renewal strategy
- Lead the end-to-end renewal process, proactively identifying risks and driving customer value through upsells and expansion opportunities
- Build and maintain strong relationships with key stakeholders, conducting regular account reviews and advocating for customer needs
Required qualifications
- 4+ years of experience in Customer Success, Account Management, or a revenue-adjacent client-facing role
- Proven success in managing renewals and upsells in a SaaS environment
- Experience with complex software solutions and managing a diverse portfolio of customers
- Strong commercial instincts and comfort with executive-level conversations regarding value and ROI
- Hands-on experience with CRM tools, particularly HubSpot, and familiarity with Asana and G-Suite
Complete Job Description
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