Customer Success Manager
Job Summary
Driving adoption and value realization, the full-time Customer Success Manager will manage a portfolio of RelativityOne subscription accounts remotely, ensuring customer engagement, monitoring health scores, and delivering tailored onboarding experiences.
Key responsibilities
- Monitor adoption and health scores, proactively addressing risks and documenting ROI narratives for each account
- Collaborate with Sales and Adoption Services to design and execute impactful customer engagement strategies
- Utilize AI tools to enhance communication, analyze data patterns, and contribute insights for continuous improvement
Required qualifications
- 2-4 years of experience in Customer Success, Consulting, Account Management, or a similar customer-facing role in a SaaS or technology environment
- Demonstrated data fluency with the ability to interpret adoption signals and health scores
- Strong written communication skills, with experience in crafting targeted outreach using AI-powered templates
- Operational discipline and experience with Gainsight or equivalent customer success platforms
- Comfortable using generative AI tools to enhance work quality and scale impact
Complete Job Description
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