Customer Success Manager

Job Summary

Owning the relationship with a portfolio of customers, the full-time remote Customer Success Manager will support clients through onboarding, implementation, and renewal while focusing on revenue expansion and churn prevention.

Key responsibilities

• Manage the full customer lifecycle from onboarding to renewal, acting as the primary point of contact and trusted advisor
• Identify growth opportunities within accounts, maintaining strategic Account Plans and building a pipeline of upsell and cross-sell opportunities
• Monitor account health and customer satisfaction, proactively addressing risks to prevent churn and ensuring a high-quality customer experience

Required qualifications

• A minimum of 5 years' experience in Customer Success, preferably in international expansion services
• Proven track record of meeting or exceeding expansion or upsell targets in a quota-carrying role
• Solid understanding of the international expansion industry, including EOR, entity management, payroll, and compliance
• Technical aptitude related to the use of products and services, with experience in Salesforce or a similar CRM
• Exceptional written and verbal English communication skills; additional language fluency is a bonus