Customer Success Manager
Job Summary
Leading a team of Customer Success Managers and Technical Account Managers, the full-time remote Manager of Customer Success & Technical Account Management will drive customer outcomes, operational excellence, and retention by fostering a culture of accountability and collaboration while ensuring customers realize value from their investments.
Key responsibilities
- Lead, coach, and develop Customer Success and Technical Account Management teams to achieve customer satisfaction and retention goals
- Build strong partnerships between CSMs and TAMs to align on customer objectives and ensure effective service delivery
- Monitor customer health and portfolio performance, addressing risks and opportunities with clear action plans
Required qualifications
- 5+ years of experience in Customer Success, Technical Account Management, or related customer-facing SaaS roles
- 2+ years of experience in a leadership role, focusing on team development and customer engagement
- Strong understanding of SaaS, cloud platforms, and enterprise technology environments
- Proven track record of driving customer adoption, satisfaction, and growth
- Bachelor's degree in Business, Technology, Computer Science, Management, or a related field, or equivalent practical experience
Complete Job Description
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