Customer Success Manager
Job Summary
Serving as the primary point of contact for a portfolio of customers, the full-time remote Customer Success Manager will manage post-sales relationships, focusing on customer health, retention, product adoption, and revenue growth.
Key Responsibilities
- Become a Centerbase product expert to drive product adoption and customer value
- Build and nurture strong relationships with assigned customers through proactive communication
- Act as a customer advocate, collaborating with internal teams to resolve issues and ensure customer needs are met
Required Qualifications
- 1-2 years of experience as a Customer/Client Success Manager within an enterprise SaaS business
- Proficiency with Salesforce and similar software products
- Ability to autonomously manage a book of business in a fast-paced environment
- Proven track record of achieving or exceeding renewal and expansion quotas
Complete Job Description
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