Customer Success Manager

Job Summary

To support a growing customer base, the full-time Customer Success Manager will manage client relationships, guide onboarding processes, and drive campaign success while working remotely across the US.

Key responsibilities

• Master the local creator economy and confidently onboard new customers while managing their lifecycle
• Align brand goals with campaign objectives, proactively guiding and measuring success during outcome reviews
• Serve as the main point of contact for assigned customers, addressing their needs and ensuring effective communication

Required qualifications

• Experience in the creator economy and user-generated content marketing
• Proven success in a consultative, customer-first approach with a focus on retention and expansion
• Strong communication skills to navigate cross-functional conversations with various teams
• Ability to thrive in a fast-paced, changing environment
• History of personal and professional excellence in customer success roles