Customer Success Manager

Job Summary

To support customer success initiatives, the full-time remote Customer Success Manager will manage a portfolio of enterprise accounts, ensuring clients derive maximum value from Workday Adaptive Planning through relationship building, adoption facilitation, and strategic planning.

Key responsibilities

• Establish and maintain trusted advisor relationships with customer executives and contacts to drive product value
• Monitor customer adoption of solution features and develop success plans outlining critical success factors and metrics
• Act as a liaison between product management and customers, communicating the innovation roadmap and managing renewals

Required qualifications

• At least 5+ years of experience as a Customer Success Manager supporting a SaaS solution
• Proven track record of negotiating contracts and managing renewals
• Experience with pricing principles and sales practices in SaaS environments
• Familiarity with change management practices and experience using CRM tools like Salesforce
• Bachelor's degree or equivalent work experience