Customer Success Manager

Job Summary

Engaging mid-tier customers and new CRM signups, the full-time remote Customer Success Manager will manage relationships, conduct onboarding, and facilitate product adoption while collaborating with cross-functional teams to enhance customer experience and identify growth opportunities.

Key responsibilities

• Manage relationships with mid-tier customers to ensure continued success and feature adoption
• Conduct onboarding check-ins, webinars, and product walkthroughs to help users achieve first value
• Identify upsell or cross-sell opportunities through customer usage analysis and pass qualified leads to Sales

Required qualifications

• Bachelor's degree or equivalent
• 1-3 years of experience in Customer Success or Account Management, preferably in SaaS or tech
• Familiarity with CRM and customer success platforms (e.g., HubSpot, Intercom, Gainsight)
• Ability to interpret customer data to identify trends, risks, and opportunities
• Proactive, self-motivated, and adaptable in a fast-paced, remote environment