Customer Success Manager
Job Summary
Owning relationships across a portfolio of SaaS customers, the full-time Customer Success Manager will help clients achieve measurable value by guiding onboarding, leading regular check-ins, and collaborating with internal teams to resolve issues, all while working remotely.
Key responsibilities:
- Assist with customer onboarding and ensure clients meet their key success criteria
- Build strong relationships through regular check-ins and proactive communication
- Collaborate with internal teams to ensure timely resolution of customer issues and monitor customer health scores
Required qualifications:
- 2-5 years of experience in Customer Success, Account Management, Support, or a related customer-facing role, preferably in SaaS
- Experience with enterprise SaaS or EHS, sustainability, or product stewardship software is a plus
- Strong communication and interpersonal skills to build rapport with diverse customers
- Experience with CRM or CSP tools (e.g., Salesforce)
- Bachelor's degree or equivalent experience
Complete Job Description
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