Customer Success Manager

Job Summary

Managing a diverse portfolio of customers remotely, the full-time Customer Success Manager will ensure clients achieve measurable business outcomes through strong adoption, proactive engagement, and long-term partnership, while leveraging bilingual communication skills in English and Spanish.

Key responsibilities

• Own and manage a portfolio of approximately 30-35 accounts, developing customer success plans to drive adoption and retention
• Analyze customer health scores and product usage data to proactively identify risks and opportunities, collaborating with internal teams on mitigation strategies
• Create personalized communication strategies to engage stakeholders at all levels, ensuring customers remain informed and connected to the platform's value

Required qualifications

• 1-2+ years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably in B2B SaaS
• Professional fluency in both English and Spanish, with strong communication skills tailored to diverse audiences
• Experience using Salesforce or similar CRM platforms to manage account plans and customer health information
• Ability to analyze customer metrics and develop actionable plans based on insights
• Proven track record of identifying growth opportunities and implementing scalable engagement strategies