Customer Success Manager
Job Summary
As a remote Customer Success Manager, the successful candidate will own the post-sale relationship for a portfolio of enterprise accounts, focusing on renewals, onboarding, and delivering executive-level Quarterly Business Reviews while collaborating with cross-functional teams.
Key responsibilities
- Serve as the primary point of contact and trusted advisor for enterprise accounts, managing onboarding and ongoing customer success
- Lead project plans for customer deployments, ensuring alignment and timely execution of milestones
- Coordinate with internal teams to provide updates on account health and advocate for customer needs
Required qualifications
- 5+ years of experience in a Customer Success Manager or similar post-sales role in a B2B SaaS environment
- Proven track record managing large enterprise accounts with complex deployment projects
- Strong project management skills with the ability to run structured programs and manage timelines
- Deep understanding of cybersecurity and identity technologies, including PAM and IAM
- Experience working in a fast-paced, high-growth startup environment
Complete Job Description
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