Customer Success Manager

Job Summary

Managing the post-sales relationship with an assigned portfolio of customers, the full-time Customer Success Manager will drive onboarding, increase product adoption, and ensure revenue retention and growth for Verily Viewpoint Site CTMS while working remotely.

Key responsibilities

• Serve as the primary trusted advisor, conducting regular business reviews and aligning product value with customer goals
• Lead implementation and training efforts to promote user adoption and maximize product capabilities
• Manage the end-to-end renewal process and identify opportunities for revenue growth within the customer portfolio

Required qualifications

• Bachelor's degree or equivalent combination of education and relevant experience
• 3+ years of experience in Customer Success, Account Management, or related fields
• Proven track record in managing customer relationships and driving retention and contract renewals
• Exceptional skills in communication, presentation, and cross-functional collaboration
• Ability to manage multiple priorities and accounts in a fast-paced environment