Customer Success Manager
Job Summary
Proactively engaging with at-risk fleet card accounts, the full-time Customer Success Manager will manage outbound outreach, diagnose customer concerns, and deliver tailored solutions to drive retention while working remotely.
Key responsibilities
- Execute daily outreach to high-risk accounts, ensuring consistent engagement and clear documentation
- Conduct proactive calls to diagnose issues, explain product value, and rebuild customer commitment
- Identify risk drivers and lead with tailored account adjustments during retention conversations
Required qualifications
- 1-3+ years of experience in high-volume outbound sales, retention, account management, or customer success
- Proven ability to handle objections and engage decision-makers effectively
- Strong operational discipline with clean pipeline tracking and accurate CRM documentation
- Background in fleet, payments, fintech, or subscription B2B services
- Experience using Salesforce, Salesloft, or similar CRM and engagement platforms
Complete Job Description
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