Customer Success Manager

Job Summary

Managing a portfolio of customer relationships, the full-time Customer Success Manager will lead onboarding, drive product adoption, and ensure customer satisfaction in a fully remote environment.

Key responsibilities

• Own and manage customer relationships throughout the customer lifecycle
• Lead customers through onboarding and implementation to ensure successful use of the platform
• Proactively engage with customers to identify needs and address potential risks

Required qualifications

• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably in a SaaS or technology company
• Experience managing a portfolio of customers and building long-term relationships
• Demonstrated ability to drive customer adoption, retention, and renewals
• Strong organizational skills and the ability to manage multiple customer relationships in a fast-paced environment
• Experience working cross-functionally with teams such as Sales, Product, Support, and Engineering