Customer Success Manager

Job Summary

To manage a portfolio of strategic customers, the full-time remote Customer Success Manager will focus on customer retention and satisfaction by ensuring successful onboarding, adoption, and renewal of digital learning solutions.

Key responsibilities:

• Provide guidance to customers on Skillsoft content and platform solutions while establishing trusted advisor relationships
• Drive customer success by consulting on the implementation and evaluation of digital learning programs, ensuring achievement of targeted goals
• Conduct business review meetings to assess customer needs, performance measures, and identify opportunities for expansion and renewal

Required qualifications:

• 5+ years of experience in Customer Success, Sales, or Professional services with a Bachelor's Degree in business, education, or a related field
• Training or consulting experience with account management responsibilities
• Solid knowledge of the digital learning industry and ability to articulate its benefits to various business levels
• Experience engaging with C-level executives and senior leaders to build relationships across customer teams
• Effective project management skills, particularly in managing a high-volume customer base