Customer Success Manager

Job Summary

Motivated and experienced, the full-time salaried Customer Success Manager will drive loyalty and retention, ensure quality service delivery, and create revenue growth while working remotely within the National and Vertical Sales team.

Key responsibilities

• Develop and maintain relationships with key customer decision-makers to understand their business objectives and industry trends
• Lead contract strategy and renewal processes by identifying gaps and negotiating pricing and service level agreements
• Manage customer experience and compliance by addressing escalated service issues and ensuring adherence to relevant laws and policies

Required qualifications

• Four-year college degree required
• Deep understanding of Iron Mountain's services, programs, workflows, systems, and processes
• Proven ability in relationship management and persuasion
• Strong business acumen and knowledge of Iron Mountain's solution offerings