Customer Success Manager
Job Summary
Owning customer relationships and outcomes, the full-time Customer Success Manager will lead onboarding, retention, and expansion efforts for clients in a remote environment, while building processes and playbooks to enhance customer advocacy.
Key responsibilities
- Lead onboarding for new customers, ensuring activation against defined milestones within the first 30-60 days
- Manage a portfolio of accounts, conducting regular check-ins and identifying expansion opportunities
- Translate customer feedback into actionable insights for product development and maintain customer health metrics
Required qualifications
- 3-5 years of experience in Customer Success, Project/Program Management, or a related customer-facing role
- Experience managing onboarding, retention, and expansion metrics across multiple accounts
- Comfort with early-stage dynamics and ability to influence product direction
- Proficiency with CRM, CS, and project management platforms such as Salesforce or HubSpot
- Strong commitment to customer advocacy and understanding of customer success as a revenue function
Complete Job Description
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