Customer Success Manager
Job Summary
To support client satisfaction and retention, the full-time salaried Customer Success Manager will proactively manage relationships, drive renewals and upsell opportunities, and provide exceptional service while working remotely or in a hybrid environment.
Key responsibilities
- Drive renewals and upsell opportunities by managing client relationships and ensuring satisfaction
- Utilize B2B sales expertise to expand revenue through effective cross-selling and upselling
- Maintain regular contact with clients to strengthen relationships and troubleshoot issues
Required qualifications
- 3+ years of experience in client success, account management, or revenue retention
- Experience in B2B sales, ideally in a subscription or project-based environment
- Familiarity with CRMs such as Salesforce and communication tools like Zoom and Microsoft Teams
- Knowledge of key CSM metrics including NRR, MRR, Churn, and renewals
- Bachelor's Degree
Complete Job Description
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