Customer Success Manager
Job Summary
Owning a portfolio of 20 to 25 mid-market accounts, the full-time remote Customer Success Manager will ensure clients achieve results, drive renewals, and foster long-term partnerships.
Key responsibilities
- Build and maintain strong relationships with customers, including C-level leaders, to understand their business goals and success metrics
- Provide resources and guidance to increase adoption and measure the value customers receive from the service
- Manage the renewal process for the portfolio, proactively identifying risks and expansion opportunities
Required qualifications
- 4+ years in Customer Success, Account Management, or a related customer-facing role
- Experience managing mid-market or enterprise customer relationships, including contract renewals
- Strong business acumen and understanding of Customer Success practices
- Ability to analyze data and summarize findings for senior stakeholders
- Experience with CRM and Customer Success platforms such as ChurnZero or Salesforce is a plus
Complete Job Description
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