Customer Success Manager
Job Summary
Owning strategic carrier-partner relationships, the full-time Customer Success Manager will ensure successful onboarding, engagement, and platform adoption while serving as the primary point of contact for carrier stakeholders in a remote setting.
Key Responsibilities
- Serve as the primary relationship manager for current and future carrier-partners, ensuring satisfaction and promoting long-term engagement
- Coordinate onboarding and training of carrier-partner teams on platform capabilities and maintain enablement materials
- Partner with cross-functional teams to address needs, prioritize issues, and support feature development for platform enhancements
Required Qualifications
- 5+ years of experience in insurance, preferably in cyber, specialty, or commercial P&C
- Experience working with underwriting, distribution, broker relations, or carrier program operations
- Global insurance experience with knowledge of the Australian insurance market and regulatory environment
- Demonstrated success in relationship-driven, customer-facing roles
- Bachelor's degree
Complete Job Description
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