Customer Success Manager
Job Summary
Managing a portfolio of commercial accounts, the full-time remote Customer Success Manager will drive customer retention and growth by building trusted relationships with security leaders and ensuring they can articulate the value of their investment in Expel's services.
Key responsibilities
- Drive annualized bookings retention (ABR) toward 95% or higher and forecast renewals accurately
- Lead business reviews that connect Expel's work to customer goals and measurable outcomes
- Coordinate with internal teams to ensure customers receive the necessary support during security incidents
Required qualifications
- 2+ years of customer success or account management experience in B2B contexts
- At least 2 years of exposure to the cybersecurity industry through various roles
- Experience managing multi-stakeholder relationships and navigating complex organizations
- Strong consultative skills and the ability to communicate with both technical and executive stakeholders
- Familiarity with security technologies and frameworks, such as MDR, EDR, and the NIST Cybersecurity Framework
Complete Job Description
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