Customer Success Manager
Job Summary
Owning customer relationships in a remote capacity, the full-time Customer Success Manager will be responsible for managing onboarding, executing compliance and technical projects, and ensuring long-term customer satisfaction while driving retention and upsell opportunities.
Key Responsibilities
- Act as the single point of accountability for a portfolio of managed service customers, focusing on relationship management and customer experience
- Coordinate the execution of onboarding and technical projects, ensuring internal teams remain on task and deadlines are met
- Conduct structured quarterly business reviews, track KPIs, and clearly communicate outcomes and risks to customers
Required Qualifications
- Minimum of 5 years of experience as a Customer Success Manager in a tech-focused environment, preferably in a Managed Services Provider
- Deep knowledge and understanding of IT systems and platforms
- Experience providing end-user technical support
- Relevant certifications such as A+, Security+, Network+, AZ-900, CISM, or CCNA
Complete Job Description
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