Customer Success Manager
Job Summary
Owning the customer journey end-to-end, the full-time remote Customer Success Manager will ensure rapid activation, long-term adoption, retention, and expansion for a portfolio of approximately 150 mid-market and Enterprise customers across North and South America.
Key responsibilities
- Lead client activation and onboarding, guiding new customers to realize time-to-value quickly
- Manage ongoing customer relationships and conduct value-driven business reviews to drive retention and growth
- Be responsible for Gross and Net Revenue Retention (GRR & NRR), managing renewals and expansion opportunities for customers
Required qualifications
- 4+ years of experience in Customer Success within a PLG SaaS company
- Proven experience managing 100+ accounts with a focus on proactive engagement
- Strong ownership mentality with accountability for customer results
- Exceptional relationship and communication skills with the ability to engage various stakeholders
- Experience influencing renewal, retention, and expansion outcomes in a subscription-based SaaS model
Complete Job Description
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