Customer Success Manager
Job Summary
Leading a high-performing team, the full-time Customer Success Manager will drive customer adoption, retention, and growth for clients across North America, focusing on maximizing the value of telematics and connected mobility solutions in a fully remote environment.
Key Responsibilities
- Lead, coach, and develop a team of Customer Success Managers while fostering a customer-first culture
- Develop and execute customer success strategies to enhance product adoption and customer satisfaction
- Drive customer retention by addressing challenges and identifying expansion opportunities within existing accounts
Required Qualifications
- Bachelor's degree in Business, Marketing, Information Technology, or a related field, or equivalent professional experience
- 7+ years of experience in Customer Success, Account Management, or a related customer-facing role within a B2B SaaS environment
- 3+ years of experience leading and developing Customer Success or Account Management teams
- Proven experience managing customer retention, renewals, and product adoption
- Strong leadership and coaching skills with experience using CRM and Customer Success platforms
Complete Job Description
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