Customer Success Manager
Job Summary
Building strong relationships with pool builders, the full-time Customer Success Manager will ensure customer satisfaction and maximize platform usage while working in a hybrid environment.
Key responsibilities
- Conduct user training for builder teams post onboarding to enhance platform adoption
- Monitor customer health throughout long build cycles to proactively address risks and ensure retention
- Act as the voice of the customer, providing feedback to improve the construction platform and collaborating with cross-functional teams
Required qualifications
- Demonstrated experience in B2B SaaS solutions in customer success, account management, or sales
- Experience working with construction or project-based businesses; pool building experience is a plus
- Comfortable with rapidly growing products and a customer value-driven mindset
- Strong skills in product training and de-escalation
- Self-starter with the ability to manage multiple projects in a fast-paced environment
Complete Job Description
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