Customer Success Manager
Job Summary
To support a growing client base, the full-time remote Customer Success Manager will manage customer portfolios, oversee onboarding processes, and advocate for clients to ensure they maximize the value of the company's products and services.
Key responsibilities
- Manage post-sale commercial relationships to ensure clients receive maximum value through optimization and support
- Lead the onboarding process for new customers, ensuring a smooth transition from kickoff to launch
- Monitor customer health by conducting regular checks and proactively addressing risks to engagement or retention
Required qualifications
- High school education or equivalent required; post-secondary education preferred
- 4+ years of experience in client engagement, customer success, or software/system implementation
- Degree in Computer Science, Marketing, Business, or a related field
- Experience with SaaS platforms and a strong understanding of software implementation and adoption
- Proven ability to manage multiple projects with various stakeholders under tight deadlines
Complete Job Description
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