Customer Success Manager

Job Summary

To support a growing team, the full-time remote Customer Success Manager will lead the onboarding journey for new partners, ensuring smooth implementation of telehealth solutions while fostering long-term relationships and driving partner satisfaction.

Key Responsibilities

• Manage the full onboarding process for new partners, ensuring clear milestones and proactive communication
• Anticipate and troubleshoot potential risks, collaborating with internal teams to support partner progression
• Provide ongoing support and training post-launch, optimizing partner integrations and workflows

Required Qualifications

• A minimum of 4 years in Customer Success or Account Management roles, preferably in a fast-paced environment
• Process- and project-oriented with strong communication skills to manage deadlines and risks
• Empathy for early-stage startup partners and understanding of healthcare concepts
• Proficient with CRM tools like HubSpot and able to utilize customer success metrics for decision-making
• Familiarity with healthcare terminology and workflows; experience in healthtech or telehealth is a plus