Customer Success Manager
Job Summary
Working remotely, the full-time Customer Success Manager will manage customer relationships post-sale, focusing on onboarding, product adoption, and account growth while collaborating with cross-functional teams to enhance customer satisfaction.
Key responsibilities
- Welcome new customers and manage all post-sales activities to encourage product usage
- Develop joint success plans with customers to drive adoption and satisfaction
- Conduct regular check-ins and strategic business reviews to increase customer engagement and track churn risk
Required qualifications
- Bachelor's degree
- At least 3 years of account management or customer success experience in a quota-carrying role
- Experience using Salesforce and HubSpot
- Strong technical aptitude
- Proactive team player with a customer-focused mindset
Complete Job Description
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