Customer Success Manager

Job Summary

As a full-time remote Customer Success Manager, the successful candidate will manage a portfolio of approximately 100 accounts, focusing on building strong relationships, driving customer value, and ensuring retention and growth through effective engagement and support strategies.

Key responsibilities:

• Act as the main point of contact for assigned accounts, ensuring customer satisfaction and addressing inquiries or issues
• Guide customers in maximizing their use of the ServiceTitan platform to achieve business outcomes and demonstrate ROI
• Proactively monitor account health, mitigate churn risks, and gather customer feedback for continuous improvement

Required qualifications:

• 2+ years of experience in customer-facing roles, such as customer success or account management
• Strong understanding of customer value, ROI, and business outcomes
• Proven ability to manage multiple projects and maintain organization in a fast-paced environment
• Experience with product training and customer engagement strategies
• Self-motivated with the ability to work effectively in a remote setting