Customer Success Manager
Job Summary
To support a growing practice, the full-time Customer Success Manager will lead post-sale engagement, retention, and growth for clients in a remote environment, ensuring they maximize the value of services while collaborating with Sales and Advisory teams.
Key responsibilities
- Lead the post-sale engagement and support account expansion by identifying opportunities and driving business outcomes
- Collect customer use cases and develop business reviews and analytics reports
- Advocate for customer needs internally and share feedback to enhance compliance and cybersecurity solutions
Required qualifications
- 4+ years of experience in a client-facing role, preferably in customer success or technical account management
- Strong understanding of compliance journeys and the ability to lead technical conversations
- Proven analytical skills and ability to drive account health and customer satisfaction
- Strong executive presence and presentation skills for engaging with multiple stakeholders
- Self-motivated and adaptable to a high-growth, dynamic work environment
Complete Job Description
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