Customer Success Manager

Job Summary

Managing a named portfolio of customers in the construction industry, the full-time remote Customer Success Manager will act as the primary point of contact, delivering business reviews and fostering strong stakeholder relationships to enhance customer value and drive product adoption.

Key responsibilities:

• Manage a defined portfolio of COINS customers, serving as their trusted advisor throughout the customer lifecycle
• Conduct regular business reviews to connect product capabilities with customer outcomes and identify expansion opportunities
• Proactively identify risks using customer health data and AI insights, developing mitigation plans in collaboration with internal teams

Required qualifications:

• Minimum of 2 years of experience managing customer portfolios in a technology or SaaS environment
• Strong understanding of Customer Success methodologies and SaaS business models
• Experience advocating for customers and driving solutions through cross-functional collaboration
• Analytical mindset with the ability to interpret customer data and health metrics
• Strong organizational skills to manage multiple accounts and competing priorities effectively