Customer Success Manager
Job Summary
Managing a named portfolio of customers, the full-time remote Customer Success Manager will serve as the primary contact for clients using the construction ERP platform, focusing on retention and growth through value delivery and relationship building.
Key responsibilities:
- Deliver regular business reviews connecting COINS capabilities to customer outcomes, identifying expansion opportunities
- Develop and execute tailored customer success plans, tracking adoption milestones and partnering on implementation projects
- Proactively identify risks using customer health data and AI insights, coordinating with cross-functional teams for resolution
Required qualifications:
- Minimum of 2 years of experience managing customer portfolios in a technology or SaaS environment
- Strong understanding of Customer Success methodologies and SaaS business models
- Ability to engage confidently with technical and non-technical stakeholders, including senior levels
- Analytical mindset for interpreting customer data and health metrics to inform strategy
- Proven relationship-building skills that foster trust and long-term engagement
Complete Job Description
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