Customer Success Manager
Job Summary
Focused on customer success, the remote Strategic Customer Success Manager will manage onboarding, risk mitigation, and provide technical guidance to ensure customer satisfaction and adoption of the product while driving renewal and expansion opportunities.
Key responsibilities:
- Oversee customer onboarding from sales handoff to successful product activation, including building success plans and assessing adoption
- Proactively identify risks to customer adoption, develop mitigation strategies, and coordinate with account teams to drive success
- Provide technical guidance on best practices for implementation and adoption, while identifying opportunities for upselling additional products and services
Required qualifications:
- 5+ years in a customer-facing role, preferably in account management or customer success with a proven track record of exceeding targets
- Experience managing the renewal process and accountability to a retention quota
- Strong project management skills with experience in holding teams accountable to timelines
- Familiarity with technical products and experience working with developers or technical personas, ideally in the DevOps space
- Experience with both proactive and reactive customer success strategies
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,206 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
